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Joined 4 months ago
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Cake day: February 5th, 2025

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  • There’s legal requirements, then there’s practical dealings with officers in the field. Seems to me that these days if you’re “undocumented” you’re asking to be sent to processing which can be a quick trip to a center somewhere across the country, if that’s the mood they’re in. After you get out you can try to sue them, maybe even win, but how long before you collect your damages?





  • Faraday bags work, period, if they are made and used properly. If there’s no RF getting in or out, there’s no GPS and no checking in with the towers. Inertial navigation doesn’t work worth a damn after a little while, and it won’t work at all when powered down. Obviously? black tape over the camera lenses unless you’re ready to share what they’re seeing, and the microphones can listen very well too, it is a phone after all, so bear that in mind.





  • Phone menu trees have their place, they can improve customer service - if they are implemented well, meaning: sparingly - just where they work well.

    Same for AI, a simple: “would you like to try our AI common answers service while you wait for your customer service rep to become available, you won’t lose your place in line?” can dramatically improve efficiency and effectiveness.

    Of course, there’s no substitute for having people who actually respond. I’m dealing with a business right now that seems to check their e-mails and answer their phones about once per month - that’s approaching criminal negligence, or at least grounds for a CC charge-back.