Rip currents kill so many people, that sucks. I’ve been caught in one before and while it was scary I remembered how to get away from the current before swimming back in, but even experienced swimmers can drown in the right circumstances. 54 is just way too young to go.
TipRing
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TipRing@lemmy.worldto politics @lemmy.world•Trump sues Wall Street Journal for libel over Epstein letterEnglish8·6 days agoYeah, having it all out in court is the best option.
TipRing@lemmy.worldto politics @lemmy.world•Trump sues Wall Street Journal for libel over Epstein letterEnglish75·6 days agoThey have the letter in their possession. This suit will go nowhere. Also ‘assault’? Some lawyer wants to get chewed out by a judge.
TipRing@lemmy.worldto politics @lemmy.world•Jeffrey Epstein’s Friends Sent Him Bawdy Letters for a 50th Birthday Album. One Was From Donald Trump.English5·6 days agoWe are at the brink. It would be amazing if facts and logical argument won the day. I’d like to get there again, but when the manosphere or whatever is deciding elections then we have to fight the battle that is before us with the tactics that will get us to that bright future.
TipRing@lemmy.worldto politics @lemmy.world•Jeffrey Epstein’s Friends Sent Him Bawdy Letters for a 50th Birthday Album. One Was From Donald Trump.English212·7 days agoI mean, yeah. MAGA is immune to logic and reason, but conspiracies are their refuge from cognitive dissonance. We just have to be willing to weaponize it.
TipRing@lemmy.worldto politics @lemmy.world•Jeffrey Epstein’s Friends Sent Him Bawdy Letters for a 50th Birthday Album. One Was From Donald Trump.English752·7 days agoTrump was a supplier of girls to Epstein through his pageants. Everyone is saying it.
TipRing@lemmy.worldto politics @lemmy.world•211 House Republicans Vote to Block Release of Epstein FilesEnglish96·9 days agoWell now, that’s an actual play by the Democrats, I’m a little surprised. Of course the Republicans have to vote against it because they have to protect President Smooth Brain, but this then drags out the story over another news cycle when Trump is desperate for people to stop talking about it.
Now, all this means nothing because the base will eventually get to “it’s ok for Trump to have raped those girls because he was saving them from the evil Democrats who would have done worse” but at least there’s a small moment where I can imagine things matter.
TipRing@lemmy.worldto Privacy@lemmy.ml•Browser extensions turn nearly 1 million browsers into website-scraping botsEnglish9·12 days agoDefinitely read the original SecureAnnex article as well. The behavior of this software and the people behind it are damning.
TipRing@lemmy.worldto Games@sh.itjust.works•EA’s latest The Sims 4 patch is making everyone pregnant, including the men and the chasteEnglish6·13 days agoThey added a toggle at some point when creating a sim so you could be a male who could get pregnant, if you wanted a sim to be a trans man, for example.
At least I think that’s vanilla. I have so many mods its hard to remember anymore.
TipRing@lemmy.worldto Games@sh.itjust.works•EA’s latest The Sims 4 patch is making everyone pregnant, including the men and the chasteEnglish9·13 days agoMen could get pregnant in Sims 4 for awhile, I think. I guess the bug is it that neighborhood stories aren’t working and checking if someone is in a relationship and has the ‘can be pregnant’ tag.
TipRing@lemmy.worldto News@lemmy.world•Trump threatens 200pc tariffs on medicineEnglish14·16 days agoHe will for sure Taco this one. Increasing costs for the health insurance lobby and right-wing alt health idiots will end up with paying triple for their Ivermectin or whatever? That is more heat than taco Trump can take.
TipRing@lemmy.worldto TenForward: Where Every Vulcan Knows Your Name@lemmy.world•There's one in every crowdEnglish13·19 days agoA song about leaving a committed relationship with someone to go sow your wild oats? Troi doing some deep cut heckling here.
TipRing@lemmy.worldto Ask Lemmy@lemmy.world•Seems like the perfect day to ask: Muricans, what's your dream country to expatriate to? Non-Muricans, what's the thought on accepting US refugees?English4·19 days agoGermany has been on my list of places to flee to if the fascists here start rounding up LGBT folks. I have lapsed fluency from when I lived there 30 years ago but I am confident it would come back quickly. The problem is that my husband doesn’t speak any German at all and I think it would be a culture shock for him.
TipRing@lemmy.worldto Games@lemmy.world•Randy Pitchford asks fans if they'd swallow future Borderlands exclusivity deals, almost 10,000 people say just put your damn games on SteamEnglish18·23 days agoMy take is that Borderlands 1 was boring, Borderlands 2 had decent game play but was held up by excellent writing and characterization and every Borderlands game since has been trying to recapture the magic of the second game but just feels hollow. They aren’t terrible, but they aren’t amazing either.
TipRing@lemmy.worldto News@lemmy.world•That Dropped Call With Customer Service? It Was on Purpose.English32·24 days agoI design contact centers for a living. I have done so for almost a quarter century now, until very recently I only had worked for Fortune 200 companies (moved to the public sector which is a nice change of pace).
A quick bit of jargon definition: We refer to various means of communication as “channels”. A contact center is multi-channel if you can reach it by more than one channel (i.e. phone, SMS, chat, email, etc.). It is considered omni-channel if you can switch between these channels (supposedly seamlessly, but see below).
This article gets several points dead on and misses several more. Here is my professional take, make of it what you will.
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Call centers are expensive. Licensing and software costs are very high. There are few vendors who offer scalable omni-channel offerings and the licensing costs end up being exorbitant. And you need omni-channel contact centers because:
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Phones are the least efficient way to service customers. An agent can only be on the phone with a single customer at a time, but they can staff around 6 chat or email sessions simultaneously. For a customer, this devoted attention is a boon, but for a company it’s very costly because Agents, even poorly paid ones, are the most expensive part of your contact center if you are paying benefits, and if you aren’t you will not get good agents.
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Agent turnover is very high. Agents are poorly paid and their job sucks. They are driven by metrics that are poorly thought out, intended to drive efficiency but ultimately create poor behavior; the article gets this very correct. A lot of poor service you get is caused by agents trying to hit impossible metrics. Don’t blame the agent, the managers are the problem here.
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The technology has gotten better - and worse. VOIP infrastructure radically reshaped contact center design and the migration to CCaaS reshaped it again, with some good sides and a lot of bad sides. Telephone technology is an aging tech with a substantial demographic issue. I am consistently the youngest member of my teams and I have been doing this for almost 25 years. Expertise is aging out of the field and taking a lot of knowledge with them. Further, the number of disciplines you need for expertise has dramatically increased. It is no longer enough to just know CCNA-level networking, wiring, PSTN tech, linux and windows servers administration, codecs, basic related legal knowledge (wiretapping laws, Ray Baume’s Act, TEHO laws in India, etc.), design and infrastructure theory (like Poisson distribution), but now you also need to know Kubernetes, docker, ESXi (or equivalent), AWS, Azure, etc. It’s a lot and nobody can know it all, the complexity of modern design and no education program to get there means there’s just a lack of comprehensive understanding of the technology at a pretty fundamental level for most people trying to design and maintain this stuff. The result? A system designed around 99.999% uptime is now failing to meet that SLA, hell some vendors won’t even promise it anymore but most will just lie and claim that they do. So there are reliability issues.
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AI. This one hits pretty closet to home for me because of a personal experience so a quick anecdote: at one job, I had a spirited discussion with the head of our IVR technology group over how effective AI would be at reducing call volume into the center. He initially had great success, reducing call volume by ~30% in the 6 months. He received accolades and commendations, a big bonus, he was riding high and honestly he deserved to be. The problem, and what prompted my attempt to intervene, was his promise to continue that trend, predicting that his AI tech could reduce human-required calls by 60% within the next 2 years.
To me, this was madness. His initial success was because he moved the payment system into the IVR instead of having agents do it. This is a no-brainer. Computers are quite capable of taking payments or listing basic account information, but more complex tasks involve a much greater up-front cost in technology development and we didn’t have that budget, it was a massive over promise and I told everyone who I could to not take his estimation seriously. Unfortunately, he had a PhD and I am a college dropout, so they listened to him and cut 50% of their agent count via attrition. The results were predictably disastrous and the company hasn’t yet been able to fix it years later (thankfully, I left that place).
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I don’t think this is intentional per se. Having been in numerous meetings with leadership about contact center issues, I can say that they are just as upset by poor customer service as you are. There is no top-down effort to make your life suck. But line must go up and contact centers are always cost centers which means companies hate them, they don’t view customer service as integral to making money despite understanding that angry customers will leave them so there is a constant budget short-fall. The issue isn’t someone at the top thinking “If we treat our customer poorly enough they will stop calling and we’ll save money!” It’s just standard corrosive capitalism creating perverse incentives that make everything worse. It’s a systemic problem.
Anyway, that’s my view for whatever it’s worth. I am glad to be in the public sector now, which has its own issues, but at least everyone is focused on actually providing service because the service is the value.
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TipRing@lemmy.worldto Ask Lemmy@lemmy.world•What are your advices to cool homes without AC ?English1·26 days agoI am fortunate to have moved to a climate where the heat is less severe and when it is hot it tends to be dry-ish. My house does not have AC so we put a big exhaust fan on the top floor and crack a window downstairs. Works so far, but we have some small portable AC units for the bedrooms just in case we need them.
TipRing@lemmy.worldto Linux Gaming@lemmy.world•Bazzite founder might shutdown whole project if Fedora drops support for 32 bit packagesEnglish12·29 days agoGaruda is built on the zen kernel and ships with KDE, I have been using it for a year now and it meets all my needs.
TipRing@lemmy.worldto politics @lemmy.world•All childhood vaccines in question after first meeting of RFK Jr.’s vaccine panelEnglish301·29 days agoGolly, I can’t understand why younger generations aren’t having more kids.
TipRing@lemmy.worldto politics @lemmy.world•In Zohran Mamdani’s Win, Socialism Beat the Status QuoEnglish5·30 days agoYou may be confusing democratic socialism and social democracy. They are similar in their short-term goals, but democratic socialist have fundamental economic reform as their long-term goal, while social democrats just want to curtail the social problems of capitalism.
BDSM games have been targeted as well for “sexual violence”. Only straight, vanilla PiV missionary for the express purposes of having children within the confines of marriage where nobody is enjoying it porn will be left.