I’m not sure if anyone cares about an update, but I wanna just vent a bit.
I got the email (as shown in the screenshot) on June 25 very late at night.
Welp, I filed a Chargeback immedialy upon reading that. Guess that’s one store I can’t go to anymore… 🤷♂️
Still have yet to hear back from the bank on their process, but they say they’ll “temporarily credit the balance” while they “investigate”.
If my Bank decides to screw with me, the next update is probably gonna be in “c/ActuallyInfuriating” (I hope everything goes through fine, fingers crossed)
I did some online searching, and found like a few different posts from Reddit with others saying they got the same “completed investigation… unable to provide refund or replacement” bullshit.
They didn’t even give me a chance to send the video evidence. The rep on the phone said they would “contact me there are any updates or request further information”, but didn’t tell me where to send the video to. Nor did anyone contacted me to request it.
What I think happened with the so-called “investigation” is that, BestBuy just deferred it to Doordash, and they must’ve looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.
Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor’s door btw), not that the driver didn’t just snatched it immediately after.
Tbh, I doubt things would change much even if they got the video, they don’t take this seriously at all. They would’ve just said the video was blurry and deny refund.
Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don’t like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives…
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Credit Card Charge back.
They already did. See the top of their post
I made the mistake of buying a 14tb external drive there that I needed that day and couldn’t afford to wait since I had a drive failing. Little did I know they dropped their return policy to 15 days but even bringing it back on day 8 after the drive burned up from overheating from copying 14tb of shit they rejected it and said that it was “all scratched up” because it has the crappy piano black finish you can scratch with your nail.
Got it replaced through the manufacturer and pretty much opted to never go back to a best buy after that. Used to be one of my favorite stores but all the anti consumer bullshit is driving it into the ground. Made a minor issue way more pain than it ever needed to be
Best buy had one of the lowest lows and best recoveries I had ever seen while working there. The new French CEO made it about customer service, and I saw people and teens who had never considered going to a best buy start going. Stock price went up, people were happy.
Then the board ousted him a few years ago and made it all about profits, going right back to where they were in the downward spiral, completely unaware of the irony. I hope they fail now. They could have come out on top but greed took over again.
Terrible, terrible place.
I was so much happier when I realized that Staples had almost as much tech stuff. Staples staff answers all my dumb questions clearly and never tries to oversell.
Or if you’re in Canada: London Drugs actually has decent service in their computer dept
Frequent sales and stock too
Seconded. This seems like a gamers nexus story ready to happen.
Send your story and video to some of the tech press. I’d bet someone picks it up and Best Buy suddenly gives you whatever you want to make it right.
Post the video to the internet. Explain what it is make sure to credit the two companies for their involvement. Don’t stop at one post and hope it catches on.
Amazon stuff sometimes arrives. For instance, it’s going on 7 months by now I think and they still haven’t found my camera.
This is the sad reality of every company everywhere trying to turn their delivery operation into a “gig” position. Amazon does it, too. Their delivery contractors-who-are-totally-not-employees steal valuable items from deliveries all the time.
Anyway, you are certain to win your chargeback. Banks side with their cardholders more often than not, and Best Buy is going to have to provide proof positive that you received your item. “We handed it off to Doordash and then washed our hands of it” is not going to cut the mustard, there.
(We have to deal with chargebacks in my business, too. Defending ourselves is a pain in the ass because we have to provide indisputable documentation that the client’s order was fulfilled. The issuing bank always starts from the default position of their cardholder being a saint and all retail businesses automatically being scammers. A small subset of people will fraudulently dispute a charge for a big ticket purchase just because they feel this is a way to weasel out of paying for it, and usually they’ve been emboldened by the fact that they’ve tried it before and gotten away with it.)
That’s messed up. Just on the basis of it being a picture of a different door is grounds for a refund, that clearly shows they did not deliver it to the address they were paid to deliver it to. Super frustrating and I hope it all gets worked out for you.
The crap leave it on the doorstep and hope no one nicks it delivery wasn’t a thing in my country until amazon made it a thing. Don’t make out they’re the good guys. They’re absolutely not.
Seems like you’re in the UK too.
Yeah, this was never a thing until Amazon made it one.
Thankfully, the law is very unambiguous about this, and if a parcel is left outside and then stolen before it gets into your hands (unless you specifically asked for it to be left outside) then you are entitled to a refund or replacement.
Amazon play the numbers game and figure that replacing x number of packages costs less than needing their drivers to bring all the undeliverable packages back and try again a different day.
It’s not a cool precedent though and I very much dislike it being normalised.
And when I order laptops from Amazon, they generally send them UPS and make me sign for them. Pretty much anything expensive I’ve had to sign for. Chargeback should be ezpz for OP, though they may want to file a police report (can’t recall the first thread, if they did or not).
Have you thought about sending this story with the video to local news? I’m sure they will love it and negative publicity will force BB to resolve it.
“We investigated ourselves and found we have no wrongdoing”
“the result of the investigation is that you owe us money”
Did you report doordash to the police?
This does seem like an important step. Like yeah, absolutely report this to the vendor but a theft also occurred so at least get a file going. Providing a police file # might have been enough to get them to refund as well
I just got done reading the original post.
I don’t know if this is the right advice, or if this advice will help anyone, but if you have the delivery driver on camera mis-delivering the product, then stealing the product, I would have first contacted the delivery service/Best Buy with a photo of the front of your house with the house numbers clearly visible to say that the product was not delivered to your home. Full stop. The package was not delivered correctly. If BB/DD insist on that the package was delivered to me, I’d file a police report. Police report in hand, I’d respond to BB/DD with the police report and video of the incident and request to either be refunded or to receive the product you paid for.
Basically, give them as little wiggle room as possible before you invoke professionals into the mix who can advocate for you.
You shouldn’t have to do that much work for this, just charge it back and find another company to do business with. And make sure everyone you know, knows how scummy these businesses are.
My take is that this guy did business with Best Buy, not Door Dash. I would never do business with Door Dash and I’m never doing business with Best Buy after hearing this story. It’s up to Best Buy to wrangle their contractors, not OP. I’d also just do the chargeback tbh. The credit card company always sides with their customers unless it’s obviously a scam, and if there’s video evidence, the credit card company has no problem taking their money back from Best Buy. They have no reason to choose Best Buy because they have no other option if they want to keep accepting credit cards. OP has dozens of credit card and banking services to choose from instead.
The police do not care about porch pirates.
nor do they care about small time hit and run stuff. Yet I filed a police report with photographic evidence (they wouldn’t let me upload video) from my dash cam of the moment a driver backed into me in a drive thru and damaged my bumper. This is not because I’m a snitch, it’s because if I ever want to go to insurance about it then they will demand a police report to prove it happened.
But the bank would care about the police report for the charge back. A civil court would care about it if having to sue for restitution if the charge back is denied.
Feels like slam dunk small claims. They might not even bother sending a representative.
This is the correct answer. The incorrect answer is to order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
Sounds like that will not do much since the driver delivered to the incorrect house before swiping the order.
100%
The administrative state may not give a shirt about you or the crimes that have been committed against you, but they care about your capacity to make life challenging for them. Police won’t investigate, but they will take a report. A report is a legal document. It implies the threat of real consequences if they don’t get their ship together.
A police report also has weight even if there’s no investigation because of the consequences of you lie on it
Why tf would you put that much work into it? Just file a charge back and move on with your life.
For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.
If nobody accepted such bollocks, it would be more economical to actually investigate, provide service & improve processes - rather than trying to bin complaints at the first hurdle.
Prime (lol) example over here is with Amazon not making it easy to return shit after 30 days, by hiding all the easy return options at that point. You can still do it by contacting customer service and they will generally acquiesce, but just having the extra steps there is enough to save a ton of money by keeping the uninformed in the dark.
Fuck em. Make it difficult for them. Be the goddamn squeakiest wheel you can possibly be.
Tangentially related, SSDI disability process does the same thing.
A bazillion hoops with no hope of doing it all correct unless you have a lawyer. Each step of the process is prolonged with denials, extentions, hearings, appointments, reviews, etc.
You can’t work during the process, so if they take long enough they can force your hand. Can you actually find some gainful activity? You better because you have bills and it’s year 3 now. Private disability insurance runs out after 2 years or so.
Oh look, you happen to be able to do a job. Looks like you aren’t disabled. Denied.
For every person like you that won’t take the shit, there are many more that will just give up. Just like unemployment and insurance claims - denial is the first step in protecting the bottom line.
This is the crucial part. Same reason many brands have shifted from giving discounts to “rebates”. You have to jump through a few hoops yourself to get it, it’s not automatic. And that immediately results in a decent % of customers simply not even bothering, which is exactly what manufacturers are banking on.
That decent percent is in fact roughly 60%, in my industry. At least according to what my vendor reps tell me.
Only 4 in 10 people even bother to attempt to do their rebates. The manufacturers love that, because it allows them to put a giant "$2000 OFF!!! viamailinrebate" on their marketing literature and that gets eyeballs on the ad and feet in the door, but they know damn well they won’t actually have to pay out on the majority of those promos and in fact they don’t even budget with the expectation that they will.
I worked retail almost 20 years ago and that was the last time I saw a rebate. I haven’t had to mail in or apply for a rebate in ages.
Menard’s has a perpetual 11% rebate program. It’s super obnoxious having to mail it in
I doubt Menards exists in a country where someone uses the term “bollocks”, but that’s fair. I’m curious to know how many Brit places have mail-in rebates nowadays.
Yes &
For every person like you
There’s at least 1/10 of a person doing their best to commit fraud. Maybe they’ll pretend they found a hair in their food, maybe worse:
Source of that is a terrible rap song, Punchmade Dev - Wire Fraud Tutorial
These are the kind of criminals support agents deal with all day long. Then you and I come along and nobody trusts us.
Well whatever is after Veo 3 should make all our lives easier. Hey we can always face-to-face barter whatever we whittle!
I had a similar thing happen with Best Buy. I ordered a laptop which showed as “delivered” but never arrived. In fact I was at home the whole day they claimed it was delivered and nobody even came. Best Buy had no proof it was delivered other than a tracking number, and wouldn’t send me a new one or refund me. The employee on the phone told me to just call the police and report it as stolen. I escalated it to a supervisor and asked them to listen to the original conversation, and explained that it’s not my responsibility to get the laptop - it’s their responsibility to ship it to me. I also at the same time disputed it with my credit card. The end result was someone at Best Buy calling me back and apologizing for the employee’s mistake, and my credit card company saying they refunded my money, as well as telling me I could keep the laptop if it ever arrived later. So it ended up working out. I just had to escalate it and be the squeaky wheel.
Yeah this is what back charges are for, and the absolute beauty of credit.
Won’t hear me say that much.
But you don’t have to go through the nonsense if you use credit.
You tell them “hey I bought this and didn’t get it I am disputing the charge.”
And their legal team calls their legal team and says “we want receipts and proof or we will litigate and also we are a financial institution and you’re best buy so be smart here.”
Instant (well not really, but effortless) resolve almost every time you’re in the right.
Yup. I use credit a lot but also pay off my cards every pay period. I get that it sucks for merchants, but you know what sucks worse: getting cheated like this on a debit/cash transaction, or worse having your debit card skimmed.
A relative of mine had the latter and the bank froze her account for weeks while investigating. If it was a credit card they’d just freeze the transaction and maybe send you a replacement card with different #
Yes, the system works, but it kinds sucks that it’s based on getting the biggest gorilla on your side, rather than which side is actually in the right.
That’s kinda the way of the world in general unfortunately.
I use my credit card for everything, and pay it off fully every month.
I had to do a chargeback once. Convert tickets bought in December 2019, concert obviously cancelled. Ticket site wouldn’t refund, they just kept saying “oh just wait until it’s rescheduled” when I E-mailed for a refund. I asked four times. I told them “even if it is rescheduled, I’m not going to a concert in a pandemic.”
I went to my credit card’s web site, clicked a button, wrote a sentence, and the charge was gone. Never heard about it again. It’s truly the way to go.
